We want you to get the right part, the first time. With this in mind, we have created a Policy Page page to help you navigate the site, understand how we operate, and identify the correct part required. This page in no way replaces good old fashioned personal service, so you can contact us by phone, email, or live chat during working hours and we will be happy to help you sort through any questions you might have.
We accept payment by credit card, direct deposit, and PayPal. If you select the pickup option you can even pay by cash. Payment must be received within three days of purchasing an item.
For credit card payments please phone (08) 8322 5112.
Goods purchased and paid for by 12:00pm South Australian time (ACDT) will be shipped the same working day, and items purchased after this time will be shipped the next working day.
Most items will be shipped via Toll Priority or Toll Ipec. You will receive a unique tracking number once your order has been picked and is packed ready for the courier to collect. We cannot deliver items to a post office box as we need a physical address where the courier can deliver your order.
You will be able to track your delivery online via the Toll Track & Trace web site – just enter your unique tracking number.
Please note that if there is not anyone available to sign at the time of delivery, the item may be left in a discreet location, or if you have supplied a contact number, you may receive a phone call from the driver.
Buyers take full responsibility to provide us with the correct delivery address and contact details on the checkout page before payment. Any changes to address after checkout need to be passed on to us as soon as possible either by phoning the warehouse or by using the contact form.
The Parts Man is not liable for any delay, losses, or damage to goods by a courier company; this is outside of our control. This includes changes of delivery address after checkout, or mistakes made by buyers.
A re-delivery fee will be charged to buyers for items that are undeliverable, or returned to The Parts Man warehouse due to incorrect delivery address. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays, or after business hours.
In addition to the consumer guarantees that cannot be excluded under the Australian Consumer Law and subject to our standard trading terms, The Parts Man has the following warranty policy for purchases.
All of our goods are warranted to be free from manufacturing defect for a twelve-month period from the date of purchase.
If you have a product you believe to be faulty, please contact us via email or telephone (08) 8322 5112 and we will give you a return authorisation number. This number must be written on the package you return to us or processing your claim may be delayed. You will be sent a warranty claim form with our address details – this form must be completed and accompany the part you are claiming.
Buyer must return the product to The Parts Man warehouse for processing of the warranty claim. The buyer is responsible for all warranty claim shipping costs (including the sending of a new item).
The warranty does not apply to failure or damage to the unit caused by incorrect fitment, contamination by foreign materials, improper use, or any modifications made to the product. No warranty will be available if the product is used for anything other than for what it was originally intended.
All items that are returned for a warranty claim will be tested, then passed or denied at the discretion of The Parts Man. Under this warranty the Company is only liable to grant a credit for the original price of the goods. The Company shall not be liable to replace the goods or pay any other amount including amounts for any consequential, direct, indirect or special loss, expenses associated with making a claim, damage or injury of any kind whatsoever, including but not limited to removal and refitting of the goods.
For clarification of any of the above please email or telephone (08) 8322 5112.